As we recover from this terrible Hurricane, PrimeWay wants to be sure that you are up to date with the latest information so that this process is as easy as possible. During the recovery process, we want to help as much as we can. Below you will find important messages from our insurance partners, important phone numbers and suggestions on the best ways to rebuild and recover. Here just a few of the ways we are helping out members:

  • Waiving debit card replacement fees
  • Increasing Overdraft Protection limits
  • Began offering Emergency Disaster Loans
  • Rolled forward due dates on all eligible loans
  • And more!

We know that knowledge is power and we want to give you all the knowledge we can. Your safety and recovery are our primary concern. This page will be continually updated in order to provide important and current resources to keep you informed. Our hearts are with you.

Information About Loans

Click here to read an important update about your PrimeWay Loans.
Click here to read an important message from Liberty Mutual Insurance.

Flood Relief

If you experienced any flood damage due to Hurricane Harvey, here are some important informational resources that you can use to help navigate to the next steps.


Important Phone Numbers

Police, Firefighters, Ambulance.
911- Or 713-884-3131

City Of Houston (Emergencies)
311 or 713-837-0311

FEMA (Federal Emergency Management Agency)

Harris County

Office Of Emergency Management

Houston American Red Cross
713-526-8300 or 1-866-526-8300

Flood Control

Non Emergency Houston
713-884-3131 or 713-884-3143 or 713-881-3100

Helicopter Rescue

Houston Center National Guard

Coast Guard
713-578-3000 or 281-464-4854 or 4855 or 4856 ext 55

Where To Donate

Some of us were not affected nearly as bad as some of our neighbors. If you would like to donate Hurricane Harvey recovery, check out some of these great organizations.