As a PrimeWay member you will now be able to call 24/7 to change your PIN and activate your new card. Just call 1-888-891-2435 from your home or business number on file.

If your the number you are calling from matches the number was have on file then you will then need to enter your birth date using a MM/YY format.

If the phone number does not match you will be able to activate your card but not change your PIN. You can call the our contact center at 713-799-6200 to verify your phone number is current.

As a security feature the PIN now system only allows 3 PIN change attempts per day.