Tips, Tools & Resources

Question On My Account

Contact Us When Suspicions Arise

If you’ve noticed some strange activity on your Visa credit or debit card account, immediately contact PrimeWay Federal Credit Union at the telephone numbers that follow. Also, please contact us if you’ve discovered that your credit or debit card has been lost or stolen. Prompt action can diminish the chances that your accounts can be accessed by an unauthorized user.

  • To report lost or stolen credit cards: (800) 442-4757
  • To report lost or stolen debit cards: (713) 799-6200 or (800) 554-5690,
    or contact the Contact Center
  • To report lost or stolen debit cards after business hours: (800) 528-2273

Insurance Verification
Visit this page to ascertain you have proper insurance coverage for personal property you’re financing.

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