You can immediately request Skip-a-Pay by logging into Online Banking or the Mobile App.
You may also make a request by submitting a Skip-a-Pay Form, in a Retail Center or over the phone at (713) 799-6200 or (800) 554-569, but please note, that the request can take up to 5 business days to process.
You have many options to pay the Skip-a-Pay fee:
If you choose to pay the fee from your checking or savings, the fee will be deducted immediately.
The fee will be assessed within 24-48 business hours if you pay with a debit card.
If you choose to use the Skip-a-Pay form, you will receive an email confirmation notice within 10 days of your request.