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Need assistance or support?
Please complete our contact form and a representative from our Virtual Retail Center will respond to you.
Please do not include personal information such as your account number or Social Security Number.
For immediate assistance, please call (713) 799-6200 or (800) 554-5690.
Virtual Retail Center Hours:
- Monday - Friday: 8:30 a.m. - 5:00 p.m.
- Saturday: 9:00 a.m. - 2:00 p.m.
- Sunday: Closed
Request More Information
Please send all postal service correspondence to this mailing address:
PrimeWay Federal Credit Union
PO Box 53088
Houston, TX 77052-3088
If you suspect fraudulent activity on your PrimeWay debit or credit card, or need to report your card as lost or stolen, please call us immediately at the following numbers:
- For debit cards, please call (713) 799-6200
- For consumer credit cards, please call (866) 552-8855
- For business credit cards, please call (866) 552-8855
- Please call PrimeWay at (713) 799-6200 to report lost or stolen checks.
You can call 24/7 to select a customized PIN, change your PIN or activate your new card using our automated system. Please call 1-888-891-2435 from your home or business number on file.
If the number you are calling from matches the number we have on file, then you will then need to enter your birth date using a MM/YY format.
If the phone number does not match you will be able to activate your card but not change your PIN. You can call the our contact center at 713-799-6200 to verify your phone number is current.
As a security feature the PIN Now system only allows 3 PIN change attempts per day.
If you would like to be part of the PrimeWay team, view our open positions. For questions regarding employment at PrimeWay Federal Credit Union, contact PrimeWay Human Resources.