We’d Love to Hear From You

Need assistance or support?

Please complete our contact form and a representative from our Virtual Retail Center will respond to you.

Please do not include personal information such as your account number or Social Security Number.

For immediate assistance, please call (713) 799-6200 or (800) 554-5690.

Virtual Retail Center Hours:

  • Monday - Friday: 8:30 a.m. - 5:00 p.m.
  • Saturday: 9:00 a.m. - 2:00 p.m.
  • Sunday: Closed

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Support FAQs

What is PrimeWay's routing number?
Our routing number is 313083727.
What is PrimeWay's mailing address?

Please send all postal service correspondence to this mailing address:

PrimeWay Federal Credit Union
PO Box 53088
Houston, TX 77052-3088

 

How do I report a lost or stolen card or check?

If you suspect fraudulent activity on your PrimeWay debit or credit card, or need to report your card as lost or stolen, please call us immediately at the following numbers:

  • For debit cards, please call (713) 799-6200
  • For consumer credit cards, please call (866) 552-8855
  • For business credit cards, please call (866) 552-8855
  • Please call PrimeWay at (713) 799-6200 to report lost or stolen checks.
If I write a check to someone, can they cash my check in person at one of your locations?
Any of our retail centers that have a teller on-site to verify the individual’s identity and the check and signature information from your account can assist non-members in cashing a check you have written. We take protecting your account seriously, and being able to properly identify a non-member is a crucial step in that process.
Can I schedule a retail center appointment?
You can schedule an appointment online at any of our convenient Houston locations. Use this time-saving feature to avoid a wait time and meet with a PrimeWay Representative at a time that works for you. Click here to get started.
How do I activate or change my PIN?

You can call 24/7 to select a customized PIN, change your PIN or activate your new card using our automated system. Please call 1-888-891-2435 from your home or business number on file.

If the number you are calling from matches the number we have on file, then you will then need to enter your birth date using a MM/YY format.

If the phone number does not match you will be able to activate your card but not change your PIN. You can call the our contact center at 713-799-6200 to verify your phone number is current.

As a security feature the PIN Now system only allows 3 PIN change attempts per day.

How do I request Skip-a-Pay for my loan?
Our loan Skip-a-Pay program can help ease your financial burden in the case of unexpected expenses. Skip a payment on eligible loans, quickly within online and mobile banking. Need more information? Visit our Skip-a-Pay program page.
How do I join PrimeWay Federal Credit Union?
Joining is easy. Confirm your eligibility and you can open an account online in 5 minutes. All you need is your driver’s license or state-issued ID and a way to fund your account.
Who do I contact about employment?

If you would like to be part of the PrimeWay team, view our open positions. For questions regarding employment at PrimeWay Federal Credit Union, contact PrimeWay Human Resources.

What’s the difference between a bank and a credit union?
Banks are in business to make a profit. Credit unions are in business to help you grow your financial resources. As a not-for-profit, credit unions return profits to its members in the form of lower interest rates on loans, lower fees and higher dividends on deposits. Another big difference is our Board of Directors are volunteers from our membership and unpaid unlike the members of a bank’s board.

2025 Holiday Schedule

Jan 01
New Year's Day January 1
Jan 20
Martin Luther King Jr. Day January 20
Feb 17
Presidents' Day February 17
May 26
Memorial Day May 26
JUN 19
Juneteenth June 19
Jul 04
Independence Day July 4
Sep 01
Labor Day September 1
Oct 13
Columbus Day October 13
Nov 11
Veterans Day November 11
Nov 27
Thanksgiving Day November 27
Dec 24
Christmas Eve - Close at 2 p.m. December 24
Dec 25
Christmas Day December 25
Jan 01
New Year's Day 2026 January 1

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