We'd Love to Hear From You
Need assistance or support? Please call one of our numbers below for immediate assistance.
PrimeWay Phone Numbers
• (713) 799-6200
• (800) 554-5690
Virtual Retail Center Hours:
• Monday - Friday: 8:30 a.m. - 5:00 p.m.
• Saturday: 9:00 a.m. - 2:00 p.m.
• Sunday: Closed
Meet Carey, PrimeWay's New Phone Assistant (Available 24/7)
Calling PrimeWay to check your balances, hear your recent transactions, or transfer money has just become a whole lot easier. Our phone system has been upgraded, and you are now greeted by Carey, our AI assistant, when you call.
With Carey, there’s no need to navigate phone menus. Just speak naturally and say things like “check my balance” or “transfer money,” and Carey will take care of the rest. Carey will guide your call so you can get what you need fast, and it does so with the same level of security and privacy you expect from PrimeWay.
We remain fully committed to providing the personal service you expect. Carey simply makes routine tasks easier and faster, especially during peak hours. Our team is always ready to step in for more complex requests or whenever you prefer to speak with a representative.
You can speak to Carey now by calling 713-799-6200 or 800-554-5690.
Rather Talk by Email?
For general questions or requests, please complete our contact form, and a representative from our Virtual Retail Center will respond to you by email. Please do not include personal information such as your account number or Social Security Number in the form.
Request More Information
Support FAQs
Please send all postal service correspondence to this mailing address:
PrimeWay Federal Credit Union
PO Box 53088
Houston, TX 77052-3088
If you suspect fraudulent activity on your PrimeWay debit or credit card, or need to report your card as lost or stolen, please call us immediately at the following numbers:
- For debit cards, please call (713) 799-6200
- For consumer credit cards, please call (866) 552-8855
- For business credit cards, please call (866) 552-8855
- Please call PrimeWay at (713) 799-6200 to report lost or stolen checks.
You can call 24/7 to select a customized PIN, change your PIN or activate your new card using our automated system. Please call 1-888-891-2435 from your home or business number on file.
If the number you are calling from matches the number we have on file, then you will then need to enter your birth date using a MM/YY format.
If the phone number does not match you will be able to activate your card but not change your PIN. You can call the our contact center at 713-799-6200 to verify your phone number is current.
As a security feature the PIN Now system only allows 3 PIN change attempts per day.
If you would like to be part of the PrimeWay team, view our open positions. For questions regarding employment at PrimeWay Federal Credit Union, contact PrimeWay Human Resources.