Learn how to use Bill Pay for online banking. Follow this step-by-step guide to configure payment accounts, set up email/SMS alerts, customize notifications, and manage bill payments easily.
How do I begin using Bill Pay?
To start using Bill Pay, click the "Bill Pay" option in the top menu of your Home Banking account.
What information do I need to provide during sign-up?
You'll need to:
- Enter your email address
- Accept the terms and conditions by clicking the checkbox
- Complete the sign-up process
Is Bill Pay better on mobile or desktop?
Bill Pay is easier to use on the desktop version of Home Banking, though it's available on both platforms.
What happens after I enter my email?
After entering your email, you'll be taken to the "Welcome to Bill Pay" screen. From there, click the "Continue to Settings" button to get started by choosing the default account to use for payments or to set up payment alerts.
How do I choose which account to use for payments?
In the settings area, click on "Default Funding Account" to select which account you'd like your payments to be taken from. All your available accounts will be listed for you to choose from.
How can I receive payment alerts?
Under Payment Alerts, you can choose to receive alerts via:
- SMS text messages
What types of alerts can I set up?
You can set up alerts for:
- When payments to your billers have been sent (toggle on/off)
- Advance notifications before a payment is sent (select the number of days from the available options)
What are Action Insights?
Action Insights is a feature that's defaulted to "On" and will send you an alert if you miss a payment. You can toggle this switch to "Off" if you don't want to receive missed payment alerts.
Can I turn off specific alerts?
Yes, you can customize your alerts by:
- Using toggle switches to turn specific alerts on or off
- Adjusting the timing of advance payment notifications
- Disabling Action Insights if you don't want missed payment alerts