Learn how to pay bills online with the Bill Pay feature. Schedule single or multiple payments, set up recurring bills, manage billers, and configure payment alerts.
What accounts can I use to pay from?
You can choose either your checking or your savings account. You also have the option to set a default Pay From account.
What is the Frequent Billers filter?
The Frequent Billers filter is generated automatically and shows billers you pay frequently.
How do I add group filters?
Select the plus symbol, enter a group name, and use the radio buttons to add billers to this group.
What's the difference between delivery date and send date?
If you choose the 31st as the delivery date, the system shows that funds will be sent on the 30th.
How do I set up recurring payments?
Select the drop-down menu and choose monthly. You can specify a certain number of transactions or an end date, or leave it until you cancel.
Can I pay multiple bills at once?
Yes. Select multiple billers, and the pay button will include the sum total for all payments.
What payment delivery methods are available?
Electronic payments and check payments.
When can I edit or delete payments?
Electronic payments can only be deleted or edited prior to the cutoff time on the date that they are scheduled to send. Check payments are sent out on the same business day as long as they're scheduled prior to the cutoff time.
What happens if I fail to cancel or update a payment before the cutoff time?
For electronic payments, you will need to contact the biller. For check payments, you will have to follow PrimeWay's procedures for stopping payments.
How do I change a payment date quickly?
In calendar view, you can simply drag and drop a payment from one day to another on the calendar.
Where do I find the Pay a Bill settings?
Select from the drop-down menu in the top right, choose Settings and then Pay Bills.
How do I set up payment alerts?
Choose where you want the alerts to go (email or SMS), switch the toggle switch to activate alerts, and specify the number of days before the payment is sent that you want to receive the alert.
What can I do in the Manage Billers section?
You can add new billers or select a current biller and either update their information or delete them altogether.
What can I do with group filters in settings?
You can add a new one, or choose your current filter and edit the group name, add or remove billers from the list, or delete the filter altogether.