Routing Number: 313083727


Retail Center Appointments

You are now able to schedule an appointment online at any of our convenient Houston locations. Use this time saving feature to avoid a wait time and get help at a time that works for you.

Schedule An Appointment


Phone Numbers

Below you will find the contact information for our various departments. Please pay close attention to the operating hours listed.

Contact Center Hours

Monday - Friday: 8:30 a.m. - 5 p.m.

Saturday: 9 a.m. - 2 p.m.  Sunday: Closed

(713) 799-6200 or (800) 554-5690

PrimeWay Investment Resources / LPL Financial Client Services

(713) 799-6200 option 5

Report lost or stolen credit cards:

(713) 799-6200
Click here to view credit card information online.

Report lost or stolen checks: 

Reach out to the Contact Center

Report lost or stolen Mastercard debit cards: 

Reach out to the Contact Center or call us at one of the main numbers listed above.

Activate/Change PIN debit or credit cards:

(888) 891-2435

Click here to learn more about PIN Now.

Touch-tone telephone access:

(713) 799-6200 option 1

PrimeWay Email Contacts


Email Us


Contact Center

for general questions and comments regarding new and existing accounts, products and services, and overall credit union knowledge.

Credit Department

for questions regarding loans, home lending and credit cards.

Marketing/New Business

for questions regarding advertising and promotions, sponsor company membership or community activities.

Human Resources

for questions regarding PrimeWay Federal Credit Union employment.


for comments or inquiries about our website and Online Banking.

PrimeWay Mailing Address

Please send all postal service correspondence to this mailing address:

PrimeWay Federal Credit Union
PO Box 53088
Houston, TX  77052-3088