Below you will find the contact information for our various departments. Please pay close attention to the operating hours listed.

Routing Number: 313083727

PrimeWay Federal Credit Union’s main telephone number:

Contact Center Hours

Monday - Friday: 8:30 a.m. - 5 p.m.

Saturday: 9 a.m. - 2 p.m.  Sunday: Closed

(713) 799-6200 or 1-(800)-554-5690

PrimeWay Investment Resources

(713)-799-6260 or 1-(800)-554-5690

Report lost or stolen credit cards:

(713) 799-6200
Click here to view credit card information online.

Report lost or stolen checks: 

Reach out to the Contact Center

Report lost or stolen ATM or VISA debit cards: 

Reach out to the Contact Center or call us at one of the main numbers listed above.

Activate/Change PIN debit or credit cards:


Click here to learn more about PIN Now.

Touch-tone telephone access:

(713) 799 6200 option 1

PrimeWay E-mail Contacts


Email Us


Contact Center

for general questions and comments regarding new and existing accounts, products and services, and overall credit union knowledge.

Credit Department

for questions regarding loans, home lending and credit cards.

Marketing/New Business

for questions regarding advertising and promotions, sponsor company membership or community activities.

Human Resources

for questions regarding PrimeWay Federal Credit Union employment.


for comments or inquiries about our website and Online Banking.

PrimeWay Mailing Address

Please send all postal service correspondence to this mailing address:

PrimeWay FCU
PO Box 53088
Houston, TX  77052-3088