Contact PrimeWay

Browse our frequently asked questions below. If you still can't find the information you need, please contact us by the method most convenient for you.

Contact Us

Report a Lost or Stolen Card
If you suspect fraudulent activity on your PrimeWay debit or credit card, or need to report your card as lost or stolen, please call us immediately at the following numbers:

For debit cards, please call (713) 799-6200
For consumer credit cards, please call (866) 552-8855
For business credit cards, please call (866) 552-8855

Retail Center Appointments

You can schedule an appointment online at any of our convenient Houston locations. Use this time saving feature to avoid a wait time and meet with a PrimeWay Representative at a time that works for you.

Schedule An Appointment

Contact Center

Monday - Friday: 8:30 am - 5:00 pm
Saturday: 9:00 am - 2:00 pm
Sunday: Closed

(713) 799-6200 or (800) 554-5690

Touch-tone Telephone Access:

(713) 799-6200 option 1

PrimeWay Mailing Address

Please send all postal service correspondence to this mailing address:

PrimeWay Federal Credit Union
PO Box 53088
Houston, TX 77052-3088

Credit Department

For questions regarding loans, home lending and credit cards.

Employer Group Banking Program

For information about becoming a Select Employer Group Banking Program partner.

Marketing

For questions regarding advertising and promotions or community activities.

Human Resources

For questions regarding employment at PrimeWay Federal Credit Union.


Support FAQs

Please call PrimeWay at (713) 799-6200 and follow the prompts to report a lost or stolen debit card or if you suspect there has been fraudulent activity on your card.

Log into your account to check your recent transactions or to verify any fraudulent activity.

Please call (866) 552-8855 for consumer credit cards or (866) 552-8855 for business credit cards. Follow the prompts to report a lost or stolen credit card or if you suspect there has been fraudulent activity on your card.

Log into your account to check your recent transactions or to verify any fraudulent activity.

Please call PrimeWay at (713) 799-6200 to report lost or stolen checks.

PrimeWay Routing Number: 313083727

Questions? Learn more about routing numbers

You can call 24/7 to select a customized PIN, change your PIN or activate your new card using our automated system. Please call 1-888-891-2435 from your home or business number on file.

If your the number you are calling from matches the number was have on file then you will then need to enter your birth date using a MM/YY format.

If the phone number does not match you will be able to activate your card but not change your PIN. You can call the our contact center at 713-799-6200 to verify your phone number is current.

As a security feature the PIN Now system only allows 3 PIN change attempts per day.