Baby Boomers have learned to appreciate the convenience of paying bills simply and easily online. From loan payments to payments for their regular bills, they're eager to take care of those tasks from the convenience of an online platform.
Easy Access to Account Information
Many Baby Boomers are well aware of the potential security threats to their account – and many of them, because they did not grow up as digital natives, are more worried about those threats than, for example, Millennials. Not only do they like to be able to access their account information easily and conveniently, 24/7, to address any potential security concerns, but they may also need the convenience of accessing that information any time they like for personal reasons.
Because of their awareness of those potential challenges, Baby Boomers like the idea of security alerts attached to their accounts – and many are eager to take new steps to help protect their accounts' security. They also like to use apps that provide a higher level of data security, including two-factor authentication or chip-protected cards that help prevent theft or copies.
The Financial Challenges Baby Boomers Face
Baby Boomers are in the midst of a scramble to make sure they have enough set aside for retirement. Their generation has experienced a number of financial ups and downs. Not only that, many Baby Boomers are still in the sandwich generation: they may have children, including adult children, still at home, while still providing support for their aging parents. In spite of this, they continue to control much of the nation's spending power and, in many cases, have more disposable income than other generations. As a result, they face unique challenges that can change the way they approach online banking.
Baby Boomers Are Looking for Financial Services and Advice
They want the opportunity to make critical investments, get financial advice, and break down their spending, all from their financial dashboard. In many cases, they want to be able to access answers fast, whether they're sitting down to check their balance quickly before making a purchase or examining their financial data to look for any inconsistencies. Mobile banking often provides access to that advice with the click of a link. By utilizing mobile banking technology, many Baby Boomers can gain better control over their finances, including the advice they need to get ahead during potentially difficult financial situations – and all without needing to set foot inside a physical bank.
Digital online and mobile banking offers a surprising appeal for members of all generations – including Baby Boomers.
Baby Boomers Remain Concerned by the Possibility of Fraud
Baby Boomers are the generation most often targeted by financial fraud. By stealing private information, hackers can gain access to their accounts and potentially drain them – and certainly steal money that Baby Boomers can ill afford to lose. As a result, most Baby Boomers look for digital banking options that provide a high level of security. They want fraud alerts, including account monitoring that can identify unusual behavior and immediate notifications if something does go wrong.
Baby Boomers Want to Know That Their Accounts Are Secure
They're looking for a high level of network security, including firewalls specifically designed to protect their finances. They appreciate the security offered by advanced security options, including options like two-factor authentication, which can help protect their accounts and prevent unauthorized access. With these key security features, Baby Boomers are often much more comfortable with the ideal of digital banking in general, including mobile banking.
Learn More About Digital Banking
Baby Boomers, particularly as they age, are fantastic candidates for digital banking. Online banking options, including mobile banking, make it easier than ever to access financial data from anywhere, providing an enhanced level of convenience. At the same time, many banks are placing security at the top of their priority lists, raising the odds that Baby Boomers will get the high-quality protection they need. Do you want to learn more about digital banking or how to use online and mobile tools to full advantage? Contact PrimeWay today to improve your understanding and get a better picture of the tools available to you.