We’ll flag unusual activity on your account and send you an automated text message to let you know about it.
You can rest easy knowing that we’ve got you covered – keeping an eye on your account, so you don’t have to.
If you have a mobile number linked to your PrimeWay account, you’ll be automatically enrolled to get Fraud Text Alerts. And all you need to do is add a number if you haven’t already.
When you get a Fraud Text Alert, responding is easy. You will be prompted to send a one-word reply (Yes or No) and if your answer is Yes, you’ll receive further instructions.
Members will receive a text for any suspicious fraudulent activity on their debit card. This allows our members to take immediate action to block the card from being used further if there is indeed fraud occurring.
If a transaction is flagged as suspicious, you will receive a text message informing you of the transaction. You will be given the opportunity to respond to the text message to indicate if the transaction was authorized or fraudulent.
Example of a PrimeWay Bank Fraud Alert:
FreeMsg: John Smith Fraud Alert for acct ending 1234.
Home Depot in CA for $36.39.
Is this transaction Fraud? Reply Y or N.
To Opt Out, reply STOP.
Based on your reply, you will receive the one of the following messages:
If you reply NO:
FreeMsg: PrimeWay Alert. Please call Fraud Prevention at 1-866-518-0213.
If you reply YES you will receive the following response:
FreeMsg: PrimeWay Alert. Thank you for confirming this is not fraud. We appreciate your assistance.
When you receive an interactive text simply send back the word: “Stop.” This will place you on a list excluding you from receiving text messages.
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